Terms & Conditions

Booking Confirmation: The booking is confirmed once a purchase order is received. - All training purchased must be used within a 12-month period – all unused training will be lost.

Rescheduling: Requests to reschedule a training session should be made in advance, at least 2 days before the scheduled session. Rescheduling is subject to availability.

Cancellation: Cancellation requests should be made in advance, typically at least 2 days before the scheduled session. Cancellations may be subject to a cancellation fee. The cancellation of training courses by the customer with less than 4 weeks’ notice will incur the below charges:

- More than 4 weeks’ notice: no cost incurred

- Within 4 weeks of agreed date: 25%

- Within 3 weeks of agreed date: 50%

- Within 2 weeks of agreed date: 75%

Participants: To ensure adequate hands on with the devices the maximum number of participants per session is 5. Please book additional sessions if required. Minimum participant number is 2.

Training Materials: Any training materials, resources, or equipment provided during the training remain the property of the training provider.

Intellectual Property: Any intellectual property, including training materials and content, is protected by copyright, and should not be reproduced, distributed, or shared without explicit permission.

Quality Assurance: The training provider reserves the right to make changes to the training content or schedule to enhance the quality of the training.

Force Majeure: The training provider is not liable for any delays, cancellations, or changes to training sessions due to unforeseen circumstances beyond their control, including but not limited to natural disasters, strikes, or government regulations.

Feedback: Participants are encouraged to provide feedback on the training session for continuous improvement. Certificates will only be issued after completion of a feedback survey per participant.

Non-Transferability: The training booking is non-transferable without the explicit consent of the training provider.

Our full Terms and Conditions can be viewed at www.zeiss.co.uk/terms

Installation training remains valid for a duration of 120 days starting from the delivery date. Any training required beyond this period will incur standard training charges. Installation training is available for a maximum of five of your most experienced staff members. These trained individuals can subsequently disseminate the acquired knowledge and skills to other team members within your organisation. If you require further members of your team, please book additional sessions.

To schedule additional training sessions, please utilise our official training booking form. This form is the designated means for requesting training services