Enabling you to focus on patient care.
ZEISS OPTIME
ZEISS services allow you to focus on doing what you do best:
offering first-rate patient care.
ZEISS OPTIME enables you to focus on patient care.
With OPTIME® service plans from ZEISS, you benefit from priority treatment, enabling you to work without restrictions and avoid unplanned downtime of your systems.
We can support your clinical or practical processes with our service offerings that go far beyond the warranty. A broad range of services can be included in one service plan, which is thus tailored to meet your specific needs.
That’s what ZEISS OPTIME is all about.
Customized service plans for your daily routines
Service offering may differ from country to country depending on local regulations.
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OPTIME complete |
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on request |
OPTIME advanced |
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time + material |
on request |
OPTIME prevent |
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not applicable |
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time + material |
time + material |
on request |
Interested in OPTIME use cases?
Watch the OPTIME customer experience videos.
Learn how OPTIME service plans have helped in clinics or practices to focus on what really matters: offering excellent patient care.
Contact us for more information about ZEISS OPTIME service plans
Manage your ZEISS systems online.
MyZEISS is the customer platform that enables you to unlock the full potential of your ZEISS systems. Choose from a wide range of training videos, gather peer insights, and make use of a comprehensive set of support tools, so you can use your systems as effectively and efficiently as possible, while keeping downtime to a minimum.
My systems
Get an overview of all your ZEISS systems. Review basic data about your ZEISS systems, such as their location. Check many details online (e.g., installation date and contract status), and submit change requests directly via MyZEISS.
Available only for verified ZEISS customers.
Service requests
View all new, existing, and past service tickets. Create new online service requests and track the status of existing requests 24/7. Add further details, such as images and log files, to any ticket to help us diagnose problems and resolve issues more quickly.
Available only for verified ZEISS customers.
Software download portal
Access MyZEISS to download software files, such as installation packages or security updates, to ensure your ZEISS systems are up to date and keep waiting time to a minimum.
Separate registration and login is required.
Do you want to maximize your system usage?
Join MyZEISS today.
Introducing our all-in-one platform, personalized to your needs. With a vast library of articles from your Peers, comprehensive trainings and useful tools and features for your ZEISS devices.
Succeeding the smart way – ZEISS Smart Services
- Connect your system and receive immediate remote support to reduce reaction times and increase system availability.
- Our certified experts will consult you to find the right spare parts and enable quick troubleshooting.
- Cyber security and safe connection according to international standards. (e.g., ISO / IEC 27001)